Case study: Compensa

Total reconstruction of the compensa.pl website

Summary

We have built a consumer-friendly website that allows the remote purchase of various forms of insurance. The service has enabled users to accomplish many goals: from finding information and purchasing insurances, to reporting and handling losses.

Sector

Insurance

Our role

Stakeholder Workshops
Desk Research
Qualitative Testing
Value Proposition
Product Discovery
Product Prototyping
Information Architecture
Design Sprint
Design System
UI Design

Challenge

Creating a customer-friendly website

Our main challenge was to build a user-friendly website which would give them access to multiple stages of purchase, as well as using various forms of insurance. The service should provide the following service: inform, sell the product, and at the same time carry out a number of tasks related to service, while meeting the needs and objectives of the customer.

Result

A product that meets the needs of users and goals of the investors

We have created a multitasking, user-friendly website that gives access, at many stages of purchase, to various forms of insurance. We have created a website that informs, sells and carries out a number of service tasks from sales to customer service. As a result, we have obtained a product that is user-friendly and meets the needs and goals of the investor.