Client: VIG

Application
project for
appraisers

Summary

We have improved the design of the application for the loss adjusters. As a result, the user will benefit from the optimized working time on a single commission and from a higher number of orders per month/year.

Sector

Insurance

Our role

Product Prototyping
User Testing
Design Sprint
Usability Testing
Qualitative Testing

Challenge

Improving the application for appraisers

Our main challenge was to improve a functioning application for appraisers in terms of tasks to be performed, and optimization of working time on a particular order. The project involved optimization of particular stages of the liquidation and closure of damages.

Result

Optimization of working time

As a result our client gained optimization of working time regarding execution of orders. It was reflected in an increase of orders’ number on a monthly/basis. The new application facilitated and shortened the working time of appraisers spent on a single order.